Information for families and visitors

Whether you have come to the Duke Cancer Center for a hospital stay, a clinic appointment, or to visit a loved one, we hope that you have a positive experience.

The information in this section is provided to help you access the information and services that can make your visit to the Duke Cancer Center easier. Visitor information will be different depending on where you or a loved one are receiving treatment.


When you register, you will be asked if you would like to enroll in Duke’s PatientSecure Program. The PatientSecure palm vein biometric identification system is one of the many ways we work to ensure that every patient has the best experience possible.

The system is designed to ensure your safety, protect your privacy, speed up the registration process, and make your future visits more convenient.

PatientSecure identifies patients by scanning the vein pattern of the palms of their hands. The scanner uses harmless light to identify your unique vein pattern to create an encrypted and protected digital file, which is linked to your unique medical record.

Support groups and services

At the Duke Cancer Center, we combine leading-edge research with compassionate care. Our commitment is to treat more than your cancer. We strive to care for you as a whole person.

The Duke Cancer Patient Support Program provides support services to help patients and their loved ones cope with the impact of cancer on their lives. The program offers continued support throughout the cancer experience. Services include individual, couple, and family counseling, support groups, self-image resources, and volunteer companionship and peer support.

American Cancer Society (ACS) Road to Recovery Program

The Road to Recovery Program is a free service that matches patients living in Durham County who need transportation with local volunteers who are willing to drive them to cancer appointments at the Duke Cancer Center or Duke Regional Hospital.

Oncology patients who need transportation to their appointment or would like more information about the program can call 800-227-2345.