Health insurance

Duke participates with most insurance companies, Medicare, and Medicaid. Prior to your visit, check with your employer or insurance company to see if you have access to health care services at Duke. Otherwise, you may be responsible for all or a large portion of your bill.

See a list of health insurance companies that contract with Duke Medicine.

Bring your complete health insurance information, including identification, insurance cards, and authorization forms, when you register. We will ask you to sign forms, such as a release of information, and additional forms depending on your visit.

Co-payments for physician and hospital care and other balances you may owe are due on the day you receive services. If your insurance requires it, you also may be required to pay for estimated coinsurance or deductibles related to your care. Please note that if you have multiple appointments, your insurance company may require multiple co-payments.

Duke’s commitment is to provide care to all patients with a high level of dignity, respect, and skill.

If you cannot pay your bill in full, please tell us and let us help. Our patient account representatives and financial care counselors will assist you with filling out applications for government sponsored programs, monthly payment plans, and other financial assistance programs available for those patients who meet certain financial criteria.

If you have any questions regarding your co-payments, deductibles, or coinsurance requirements, please call your insurance company. If you have questions about your bill or would like to speak with someone about financial assistance, contact the Duke Medicine Customer Service Center at 800-782-6945.