Web site privacy policy

Web site privacy policy

Note: The policy below applies to all Duke University Health System Web sites, including, but not limited to:

Duke is committed to protecting your online privacy. In general, you can visit Duke Web sites without revealing any personal information. However, you may be asked to provide personal information to gain access to some of our content and services. This information helps us to better ascertain and address the health care needs and concerns of site visitors.

All personally identifiable data that you enter on this site is not sold or given to any third parties.

IP addresses

We collect and log the IP address (an identification number associated with your computer) of all visitors to Duke University Health System Web sites. This allows us to administer our system and gather aggregate information about how our site is being used. To maintain your anonymity, we do not associate IP addresses with records containing personal information. We will use IP address information, however, as needed to enforce our legal rights or when required to do so by law enforcement authorities.

How we use cookies

“Cookies" are small pieces of information that some Web sites store on your computer's hard drive when you visit them. Like many other Web sites, our sites use aggregate data compiled by cookies to provide us with information about traffic to our site. Collecting this information does not allow us to personally identify you. If you modify your Web browser to reject cookies from our site, the functions and conveniences of our site may not work properly.

E-mail communications

Communication that you send to us via the e-mail links and forms on our site may be shared with a customer service representative, employee, or medical expert that is most able to address your inquiry. We make every effort to respond in a timely fashion once communications are received.

Because e-mail does not provide a completely secure and confidential means of communication, please do not use e-mail if you wish to keep your communication private. Instead, call 888-275-3853 with your request.

Complaint process

If you have a complaint or problem, or if you believe your privacy rights have been violated, you may contact us. Please indicate the reason for contacting us. Our customer service department will forward your complaint to the appropriate Duke University Health System department for response or resolution.

Last updated: November 2013