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Essay

Thom Mayer, MD'77
No Duke, No Doctor Thom Mayer!
No Duke, No Doctor Thom Mayer!
Excerpt
"But the letter I received from Duke informed me not only that I had been accepted, but that I only needed to show up with $200 in my pocket, and Duke would take care of the rest."
In This Essay
  • Scholarship opportunity changes family’s fortunes
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Thom Mayer, MD'77
Biography
Thom Mayer is president and chief executive officer of BestPractices Inc., medical director for the NFL Players Association, and clinical professor of emergency medicine at George Washington University and University of Virginia schools of medicine, as well as senior lecturing fellow at Duke University. He is a widely sought speaker on health care customer service, trauma and emergency care, pediatric emergency care, and medical leadership. He has published over 60 articles, 60 book chapters, and has edited 10 textbooks on emergency medicine, including Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees; Leadership for Smooth Patient Flow; and Emergency Department Management: Principles and Applications.

The views expressed within each of these essays are solely those of the author(s) and do not necessarily reflect the views of Duke University School of Medicine or Duke University Health System.