Contact Duke Medicine

Please visit our FAQ section for answers to common questions or browse the contact topics below.

Duke Billing

If you have questions or comments about your billing statement from DukeMedicine, please contact our Customer Service department at the phone number or postal address below. You can also read more about patient billing.

By phone

800-782-6945

Monday - Friday

8am to 5pm EST

By mail

Duke University Health System

Customer Service

5213 South Alston Avenue

Durham, NC 27713

Email

Enter the information below and click "Send" to e-mail us your comment or question about billing. Required fields are indicated by *.

Can we contact you by e-mail about future events, opportunities, and other program information?

Duke Consultations & Referral Center

If you are looking for a doctor or seeking medical care, the Duke Consultation and Referral Center is here to help connect you with the best physician for your situation.

By phone

888-275-3853

Monday - Friday

7:30am to 6pm EST

By mail

Duke Consultation and Referral Center

DUMC 104505

Durham, NC 27710

Email

Enter the information below and click "Send" to e-mail us your comment or question about consultations and referrals. To request an appointment, please visit dukemychart.org. Required fields are indicated by *.

Can we contact you by e-mail about future events, opportunities, and other program information?

Duke MyChart Questions and Support

Times

Monday, Tuesday, Wednesday and Friday

8am to 5pm EST

Thursday

8am to 4pm EST

Or visit our FAQ’s section on dukemychart.org

Share your patient care experience

Have you had an experience with Duke patient care that you’d like to share with others?

Email

Enter the information below and click “Send” to submit your story. We reserve the right to edit stories for publication. Not all stories will be published on DukeMedicine.org. Required fields are indicated by *.

Can we contact you by e-mail about future events, opportunities, and other program information?

Suggestions and Complaints

Email

If you have a suggestion or complaint about DukeMedicine, we want to know. Our goal is to provide you with great service. Required fields are indicated by *.

Can we contact you by e-mail about future events, opportunities, and other program information?

 
Additional contact

You may also contact this agency to register a complaint if you are not satisfied with our response:

NC Division of Health Service Regulation

Complaint Hotline

1-800-624-3004 (within N.C.) or 919-855-4500
8:30am - 4:00pm weekdays, except holidays.

Address

Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711

The Joint Commission

If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at 1-800-994-6610 or via the TJC website.

Duke Medicine Technical Support

Email

If you have questions or comments about our website, use the form below to send us an e-mail. Required fields are indicated by *.

Can we contact you by e-mail about future events, opportunities, and other program information?

Request an Appointment

For medical emergencies, call 911 or visit your nearest emergency room.

Request an appointment online

To request a non-urgent appointment at most Duke University Health System location, visit DukeMyChart.org and use our online form.

Request an appointment by phone

If you prefer to speak with someone regarding an appointment, call the Duke Consultation and Referral Center.

  855.855.6484

  Monday - Friday 7:30pm to 6pm EST