Contact Duke Medicine
Please visit our FAQ section for answers to common questions or browse the contact topics below.
If you have questions or comments about your billing statement from DukeMedicine, please contact our Customer Service department at the phone number or postal address below. You can also read more about patient billing.
Monday - Friday
8am to 5pm EST
Duke University Health System
5213 South Alston Avenue
Durham, NC 27713
Enter the information below and click "Send" to e-mail us your comment or question about billing. Required fields are indicated by *.
Duke Consultations & Referral Center
If you are looking for a doctor or seeking medical care, the Duke Consultation and Referral Center is here to help connect you with the best physician for your situation.
Monday - Friday
7:30am to 6pm EST
Duke Consultation and Referral Center
Durham, NC 27710
Enter the information below and click "Send" to e-mail us your comment or question about consultations and referrals. To request an appointment, please visit dukemychart.org. Required fields are indicated by *.
Share your patient care experience
Have you had an experience with Duke patient care that you’d like to share with others?
Enter the information below and click “Send” to submit your story. We reserve the right to edit stories for publication. Not all stories will be published on DukeMedicine.org. Required fields are indicated by *.
Suggestions and Complaints
If you have a suggestion or complaint about DukeMedicine, we want to know. Our goal is to provide you with great service. Required fields are indicated by *.
You may also contact this agency to register a complaint if you are not satisfied with our response:
Complaint Intake Unit
2711 Mail Service Center
Raleigh, NC 27699-2711
If you are not satisfied with the response you receive from Duke, you may contact The Joint Commission (TJC), our primary accrediting body, at 1-800-994-6610 or via the TJC website.
Duke Medicine Technical Support
If you have questions or comments about our website, use the form below to send us an e-mail. Required fields are indicated by *.
Request an Appointment
For medical emergencies, call 911 or visit your nearest emergency room.
To request a non-urgent appointment at most Duke University Health System location, visit DukeMyChart.org and use our online form.
If you prefer to speak with someone regarding an appointment, call the Duke Consultation and Referral Center.
Monday - Friday 7:30pm to 6pm EST